Luxury Sales Consultant Recruitment
As ambassadors for the House they represent, luxury sales advisors are experts in customer service. Their mission is to offer exceptional products but also a House culture, a history, inspirations and to master storytelling.
The accompaniment of the customer is often complete, from the arrival in the shop to the fitting rooms and of course the checkout. He/she is also required to take care of VIP customers, which requires coolness, control, absolute discretion and the most effective general knowledge. He/she will provide an unforgettable customer experience and will keep his/her customer book up to date in order to offer his/her customers the latest novelties and exclusivities.
He is of course multilingual, trained in ethno-shopping in order to adapt to an international client who is often in the majority.
Its presentation is perfect, in line with the particular criteria of the House concerned.
Know-how
- To be an ambassador for the House and its values.
- To provide an unforgettable in-store experience by meeting the needs of local and international customers.
- Actively develop your customer file by using all relevant tools to build customer loyalty.
- Contribute to the development of turnover and optimise its performance indicators.
- Ensure that the Visual Merchandising is maintained.
- To be a force of proposal in the choice of its assortment according to the needs of its customers.
- Mastering the digital experience in the shop.
- Mastering the essential languages of the international clientele.
Soft skills :
- You are naturally outgoing, enjoy customer contact and have excellent interpersonal skills.
- You are dynamic, rigorous, exemplary and motivated.
- You have an impeccable presentation and know how to gain the trust of your customers and build loyalty.
- Naturally curious, you are aware of the latest fashion news and innovations.
